OUR COMMUNITY THE EXCHANGE ROCKS WINTER 2021 “Trupanion had a crisis plan in place. Based in Seattle, a city built on fault I’ve used my tried-and-true response: #domoregood. lines and near volcanoes, they had a plan just in case, which included a Consequently, #foodforce (because obviously food is cloud-based, virtual workforce. No one was fully prepared for COVID-19, but we worked to make it easier and faster to deploy these crisis plans. For my love language), Nonprofit Dreamin, Trupanion, within 72 hours, everyone was working from home with almost and the Nonprofit Virtual Social Hour. no disruption to their services.” Ryan Olson Melissa Hill Dees Former Manager of Contact Center Operations and Analytics, Trupanion APPEXCHANGE ALL STAR A new hobby I took up is hiking. The first month of “When the Paycheck Protection Program lending started, we got our lockdown had me going a little stir-crazy, so I took to approval and started doing SBA loans. We had to get up and running with getting out into nature, solo hiking trails around Orange that process within hours, not days or weeks. When all was said and done, we were able to help small businesses save 8,800 jobs over a three-month County to recharge and get away from technology. It’s period. In addition to a seamless experience for our clients, we remained helped my mental state in big ways. I’m even planning to dedicated to serving the community.” thru-hike some longer trails (the John Muir Kim Wargo, Associate Vice President and Salesforce Admin, Trail) in a couple of years because of it. FineMark Bank and Trust Jim Mitchell Putting Together the Pieces APPEXCHANGE ALL STAR Some of us turned to crafts that we hadn’t had the time or patience to Keeping Pace master before. We finally figured out the loop stitch and learned how to appreciate the importance of each thread, interwoven with others to create a beautiful whole. With empty offices, organizations realized how Eventually, we realized that our new reality was going to last quite a while. each member of their workforce was integral to the company’s success. We shifted from crisis mode to a more sustainable balance. Self-care and New ways of doing things had to be tried — and it had to be done fast. wellness became more than buzzwords. They became our path forward. Because of technology, employers were able to quickly find ways to keep From smoothies and sunrise runs, to meditation and yoga, we found ways their workers connected. to focus on our own wellbeing. Businesses had to do the same. Stabilization was the first step. Business continuity was the second. “I did a lot more crocheting — it made things much more bearable!” Organizations turned to technology to help them keep running and Nadina D. Lisbon, AppExchange All Star continue meeting their customers’ needs. 31