OUR COMMUNITY THE EXCHANGE ROCKS WINTER 2021 As the first month of 2020 arrived, the world was gearing up for an exciting year ahead. For longtime readers, you might remember we discussed the importance of goal setting and provided tips, insights, and what just a few of our customers were betting big on for 2020. And then the world changed. Businesses, families, and individuals all went from planning the future to surviving the now. We grappled with a health crisis, an economic crisis, and a social crisis. And while we are still navigating these issues well into 2021, there were some shining moments in the last 12 months. 2020 brought with it the opportunity for people everywhere to reexamine their habits, change their perspectives, and recalibrate their lives. For the AppExchange team, we’ve seen countless companies leverage technology to not only overcome sudden challenges, but to fundamentally and permanently alter the way they do business. And we’ve seen how our customers, our Trailblazers, our evangelists — our friends — have given new life to the meaning “resilience.” Our community came together to turn a challenging year into a promising new beginning. Let’s celebrate those pandemic superpowers. Our Year Inside Building Adaptability At first, being stuck at home seemed like a great chance to tackle those home improvement projects we’d been putting off. Some of us kept it simple with a fresh coat of paint. Others learned impressive new skills. Suddenly, tiling the kitchen floor or rewiring a ceiling fan didn’t seem so daunting. Businesses faced new challenges, too. They had to adapt to The strangest year ever and how it transformed our lives and businesses the new reality. 29