SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS THE SUCCESSFUL OUTCOME Orkla’s IT division worked in tandem with Customertimes to rollout solutions across the entire Orkla organization. By implementing multiple solutions from Customertimes’ suite of offerings, Orkla was able to solve its sales challenges. Alongside its existing Salesforce usage, Orkla implemented the CT CPG package enhancements, which provided consumer packaged goods (CPG) specific features. It also implemented CT Mobile, which is a mobile application that helps sales reps manage customer interactions, including planning customer site visits and visit executions. Customertimes’ order- taking functionality is also fully integrated with the enterprise resource planning (ERP) systems of Orkla’s business units. Sales reps are also using the CT Presenter module, which helps improve sales presentations to customers. Orkla’s Customertimes integrations initially began in four business units in Norway, and after successful integration with existing Salesforce applications, Orkla expanded these integrations into its Danish market. Further rollout into additional countries is currently in the works. THIS HAS RESULTED IN ... · 200,000+ customer visits annually · 2,000+ promotions handled by the field sales reps annually · 60,000+ automated assignments of customers to sales territories CONSIDERATIONS FOR CUSTOMERS NEEDING TO IMPROVE ITS SALES PROCESSES: · While a business can develop its own custom solution to solve its business challenges, it should consider the cost and time of development. Sometimes, it is more cost-efficient to use an existing solution. · Using Salesforce Native solutions can make the implementation and integration of a solution into your product suite much more seamless. Learn more about Customertime’s solution for sales enablement and streamlined processes on the AppExchange.