The Close-up How Dialpad Solves Sarah’s Challenges See how a customer experience VP at a financial services company ensures customers get top-notch service. Actionable Insights Dialpad’s built-in analytics shows metrics from call volumes and abandoned calls to average speed-to-answer. With these insights, Sarah’s team can understand where the gaps are, fine-tune their strategies, and give customers the best possible service. Coaching Tools Leaderboards and live call views instantly uncover coachable moments. From there, managers can hop right into the call to help out. Agents are empowered with AI-suggested answers to customer questions, and intelligent recommendations that help solve customer issues without supervisor support. SARAH WILLIAMS VP, Customer Experience, FinMaze DIY-level Ease of Use Sarah needs to ensure her company’s contact center is running With Dialpad, supervisors can do all the day-to-day tasks, smoothly and providing customers with excellent service. like adding and removing users, managing phone numbers, seeing analytics, and more — all from the online dashboard Her Goals: Her Challenges: with just a few clicks. No IT help needed. - Ensure agents are well-trained and have - Can’t be everywhere at once to take the tools they need advantage of coaching moments - Make it easy for managers to track - Difficulty accessing clean reports, reporting performance and provide support takes too long, and is too manual when needed - No way to capture customer and - Provide easy access to actionable data competitor insights LEARN MORE ABOUT DIALPAD