The Big Picture Dialpad lets you make phone calls, have video meetings, send Make the most SMS/MMS messages and instant messages, and more, from one of rich data intuitively designed app with a cohesive user interface. The Challenge: Managers and CX leaders need to properly access and use insightful information to make smart business decisions. The Solution: Dialpad’s analytics helps optimize Stay one step ahead a call center’s performance to meet KPIs and The Challenge: CX leaders and managers need to be get ahead of the competition. From call proactive when it comes to customer satisfaction. volume patterns, to average speed-to-answer, The Solution: Dialpad’s AI models weave customer to hold queue metrics and more, Dialpad’s sentiment and intent signals seamlessly across easy-to-scan dashboards give managers channels like voice and text into a real-time detailed insights into agent activity predictive CSAT score. Managers get insights and performance. on how their customers are feeling and can leverage real-time sentiment tracking to provide agents with instant opportunities to improve customer satisfaction. Easily scale up or down The Challenge: Call center admins and managers Coach every call need a flexible solution to handle quick onboarding and offboarding according to business needs. The Challenge: Supervisors need to oversee multiple agents The Solution: Dialpad lets you set up agents in or teams effectively. different time zones, add and remove users, manage call The Solution: Dialpad's Voice Intelligence technology forwarding numbers, and more. Admins can set up provides real-time transcriptions for calls and analyzes call their contact center teams and assign phone numbers sentiment, which allows supervisors to scan transcripts and without purchasing hardware. Dialpad works across keep an eye on how calls with all agents are going at all existing devices and allows admins to manage their times. Dialpad provides real-time coaching and sales own contact center easily and efficiently. recommendations. Coaching Groups allows sales managers to listen in on calls, provide advice, and take over when needed.