CUSTOMER SPOTLIGHT WHAT’S appening MATCHESFASHION.COM found a tailored-to-fit customer service solution by Proximity Insights. At the event, we rolled out Consultants on AppExchange, allowing customers to quickly and easily find consultants to MATCHESFASHION.COM was searching for a customizable solution that could track fit their specific needs. We also introduced AppExchange Partner Intelligence, a new analytics tool to help partners 1-to-1 curated emails and SMS from store associates to customers at scale. Proximity Insights had a bespoke solution for its specific needs. % % 3M 15 50 attributed increase in average email open rate in 6 months transaction value “[Proximity Insights] is revolutionary.” INES LAREO Director, Customer Experience MATCHESFASHION.COM SUMMER 2019 SUMMER 2019 THE EXCHANGE 13