• How long does it take for you to receive a and context to build upon the traditional signed and executed document? agent-to-customer experience,” he said. • How much time does it take to work with “To keep up with the fast pace of customer demands, companies are turning to chatbots contracts now compared to the time you “Oftentimes to seamlessly integrate with their already- could save using Conga Contracts? when someone existing applications.” sends a For Fliege, the rise of artificial intelligence AI Is A-OK customer a and its impact on the workplace is undeniable, but he doesn’t necessarily contract, they The relationship of artificial intelligence to see that as a negative if society reacts and the workplace is a much-discussed topic. adjusts. “It will make us more efficient and traditionally There are few naysayers who believe AI does give us more free time. We can either use create it in not have the potential to massively disrupt it intelligently or we can be totally lost,” he — and improve — employee efficiency and said. “Society has to find answers and discuss Word and how people do their jobs. But fears of robots these things — like how do we work together then turn it replacing workers and AI making many jobs or how do we hold our society together obsolete abound. into a PDF, when we all have more time.” or pull it out I asked our AppExchange partners who deal with product and business decisions Belief Through the Success of of Salesforce incorporating AI how AI would affect into some companies and their level of efficiency. All Others were optimistic. other format. All three partners singled out the ways in “When things change, humans change with This takes up which the features and functions of their it, and I think AI is just another example of technologies help make companies more a lot of time that,” Spendlove said. “It’s not that we don’t efficient. I asked each of them to share use need employees anymore, it’s that we can and additional cases of how their customers use these apps now give them more information so they to increase efficiency. overhead.” can do their jobs better. When they do their jobs better, they provide a better customer WILL SPENDLOVE experience, and customers are actually Fliege referenced accountants, sales CONGA willing to spend more.” operations, and CFOs within companies who stand to benefit from the use of JustOn. Stokes mentioned the rise of the chatbot “Whoever is in charge of creating the invoice as an AI technology with large potential finds it very useful to reuse the data already as it evolves. “Humans like to interact inserted by sales, and have the invoices with other humans. Except we’re finding created automatically,” he said. “The CFO that AI is fueling the rise of human-like gains insight into this data, from revenue virtual assistants and chatbots that use to bookings to cash-ins. Plus the whole natural language to understand nuance company gains efficiency through a real 1616 THETHE EXCHANGE EXCHANGE SPSPRIRINNGG 22001188