+ WHAT’S appening CUSTOMER SPOTLIGHT BlueCross BlueShield MA Scales the Contract Management Process with Spring CM Challenge: BlueCross BlueShield MA needed flexible and scalable cloud-based contract management system to track the end-to-end lifecycle of dental providers’ contracts within each partner plan. unique participating 20k+ providers new providers added each month 100 decrease in new  % provider approval time 83 Get an app that is configurable and nimble, allowing you to achieve goals in a fast timeframe.” LEEANN MITCHELL DIRECTOR DENTAL NETWORK MANAGEMENT BLUECROSS BLUESHIELD MA 8 THE EXCHANGE SPRING 2018