SOLVE IT STORIES SOLVE IT STORIES The Successful Outcome Umbo now uses SUMO Scheduler to automate patient scheduling. SUMO Scheduler’s Calendar REST API integrates with multiple calendar hosts, which has allowed Umbo to avoid manual scheduling of all patient appointments. Umbo has also utilized SUMO Scheduler to properly balance the workload for its providers. SUMO Scheduler’s Assignment Engine automatically handles the matchmaking, effectively scheduling the patient with the right therapist, at the right location, and at the right time. This has resulted in ... • Reduced administrative hours spent on previous tasks by 90% • Seven eliminated hours of administrative time per week for practice managers • 364 eliminated hours of administrative time per practice manager per year Considerations for customers who are looking to reduce administrative hours: It can be frustrating to spend time navigating a complex customer journey and be matched up with the wrong person in the end. SUMO automatically handles the matchmaking, effectively scheduling your customer with the right expert, at the right location, at the right time. • At the core of SUMO is a Calendar REST API that maintains a secure persistent connection to standard calendar platforms. The SUMO Calendar API offers a number of services, such as aggregating free/busy availability in real time. Learn more Learn more about SUMO Scheduler for Salesforce on AppExchange.