Solve It Stories - RingCentral

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS How RingCentral helped MedPro save its recruiters 8-10 hours per day. THE CHALLENGE Since 1983, MedPro Healthcare Staffing has been placing nurses and allied health professionals on assignments with healthcare organizations throughout the United States. It was using the cloud for its communications, but it needed a way to integrate Salesforce “When we integrated RingCentral with into its phone system. A related challenge was the inefficiency Salesforce, our recruiters could skip those created by recruiters dialing numbers throughout the day. “When a manual steps in reaching out to recruiter calls dozens of candidates in various countries, each small candidates — and use the click-to-dial manual task — finding the phone number, then dialing manually, feature right in each candidate’s starting with country code — adds up to a lot of wasted time in a day,” Salesforce profile.” said Shawna Georges, Senior Technical Services Manager. “Multiply Shawna Georges that by our more than 50 recruiters, and you can see this was leading Senior Technical Services Manager, MedPro Healthcare Staffing to a lot of inefficiency across our company.” THE OPPORTUNITY Companies often need a way to eliminate the time spent repeating tasks across disjointed workflows in disparate applications. HOW DO THEY ... · Keep up with all the information available, and then manage and use that information to gain a competitive advantage? · Optimize the effort, cost, and impact on customer interactions? · Save time on daily tasks? In the case of MedPro, it needed a solution that could help it reduce the time spent on finding numbers, misdials, scheduling, and logging calls. It was able to do this with the support of RingCentral.