Solve It Stories - Provar

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS How Provar helped Millsapps, Ballinger & Associates reduce 80% of its customer support tickets through QA testing. THE CHALLENGE Millsapps, Ballinger & Associates (MB&A) is a full lifecycle management consulting company focusing on helping organizations achieve their goals and increase organizational performance. It provides solutions and services for many federal, state, local, and private sector entities including the Department of Veterans Affairs, the Department of Housing and Urban Development, and the District of Columbia. MB&A initially relied on manual testing, but with the development team being responsible for building new functionality and We need to be sure that testing, they struggled to cover the necessary testing scenarios and keep when we launch something release schedules. While it is normal to experience bugs with any piece of new, it doesn’t break software, the time that it takes to catch and solve these issues can delay a something that customers release, and impact customer expansion and retention. Manual testing already depend on, and was limiting MB&A’s growth plans and product development. Provar helps us do just that. THE OPPORTUNITY JOSHUA MILLSAPPS Founder and CEO, Businesses often need automation to reduce testing bottlenecks and to Millsapps, Ballinger & Associates expedite product release schedules. HOW DO THEY ... · Improve the quality of their Salesforce application releases quickly and efficiently? · Manage the shift from manual testing to test automation? · Expand test coverage without affecting release schedules? MB&A needed a solution that would provide enough testing to ensure quality releases and reduce the development team’s test workload to allow them to stay focused on product development.