How ProntoForms Solves The Close-up Kazim’s Challenges See how a global leader in the elevator and escalator industry could partner Gained Field Efficiency and Performance with ProntoForms to modernize its field Technicians saved an average of 90 minutes per day and operations to overcome challenges. reduced their administrative burden by 89%. Improved Handover A smoother handover at the branch and technician levels eliminates days and weeks of administration overheads. Reduced Compliance Cost GoingUp Inc. was able to reduce fixed costs by $5,000 per month by limiting compliance follow-ups with TSSA. Kazim Awan Delivered Customer Satisfaction Field Service Director/VP Kazim’s teams are now utilizing customer satisfaction GoingUp Inc. (CSAT) forms and customer acceptance reports (CAPs) to track service quality and customer feedback. Kazim needs to keep equipment running to reduce His Goals: His Challenges: breakdown, downtime, and compliance risks. • Streamline workflows and • Slow, paper-based process for the reduce errors PM program from inspection to • Efficiently capture and share audit to follow-ups. Human errors critical information to field reduce accuracy. technicians • Evidence gathering for warranty, Learn more about ProntoForms • Maintain compliance requirements parts order, repair, and return of and safety standards equipment; identifying critical safety issues; getting customer • Improve the experience of both approvals; and more was difficult. customers and field technicians • Compliance requirements for multiple jurisdictional authorities, such as federal, provincial, and municipal, are complex.