The Close-Up How Ada Solves Sam’s Challenges See how a CXO at an ecommerce brand helps her team connect with customers and VIP Experiences deliver more valuable brand interactions. Ada helps Sam’s company engage with customers with personalized offers, promotions, and product recommendations as well as proactively making personalized suggestions. A/B Testing Sam’s team can easily test experiences and offers. Ada intelligently suggests next steps to drive product adoption. Easy Checkout SAMANTHA SHIVANI Ada’s prompt payment completion helps drive CXO, Madeup Co. customer satisfaction and return business. Sam needs to uncover ways to improve conversion, adoption, Seamless Support and lifetime value from initial purchase to upsell and cross-sell. Sam’s team can provide excellent customer support by Her Goals: Her Challenges: automating some tasks and enabling customers to easily switch over to a live agent without leaving their preferred channel. - Align on what is valuable to customers - Customers expect always-on, highly personalized 1-to-1 connections with brands and seamless - Drive and measure adoption of features interactions across the channel of their choice - Design best-in-class presales, - Impersonal, Impersonal, discordant interactions transactional, and post-sales experiences directly limit customer lifetime value and loyalty - Gain technical oversight of the customer - Balancing speed and quality of CX interactions support experience is difficult LEARN MORE ABOUT ADA - Providing valuable interactions at scale is expensive and complex